Privacy Policy

At bigg77, protecting your personal information is our highest priority. This Privacy Policy explains how we collect, use, store, and safeguard your data.

Last Updated: January 15, 2026

bigg77 ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal data of users who access our online betting platform at https://bigg77.cam. By creating an account or using our Services, you consent to the data practices described in this policy.

We recognize that online gambling requires the sharing of sensitive personal and financial information. We have implemented comprehensive security measures and strict internal policies to ensure that your data remains confidential and is used only for legitimate business purposes. This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy.

1. Information We Collect

1.1 Information You Provide Directly

When you register an account with bigg77, we collect personal information that you voluntarily provide, including:

  • Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian KTP or national ID number)
  • Contact Information: Residential address, email address, mobile phone number, and preferred contact methods
  • Account Credentials: Username, password, and security questions/answers for account protection
  • Financial Information: Bank account details (bank name, account number, account holder name), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja account information), and transaction history
  • Verification Documents: Copies of government-issued ID (KTP), proof of address documents (utility bills, bank statements), selfie photographs for identity verification, and any additional documents requested during enhanced due diligence procedures

1.2 Information We Collect Automatically

When you access and use bigg77 Services, we automatically collect certain technical and usage information:

  • Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID)
  • Connection Data: IP address, internet service provider, connection speed, and geographic location (country, city, time zone)
  • Usage Data: Pages visited, features accessed, time spent on pages, click patterns, navigation paths, search queries, games played, bets placed, and interaction with promotional offers
  • Performance Data: Website loading times, error messages, technical issues encountered, and system performance metrics
  • Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, remember preferences, analyze usage patterns, and deliver targeted content

1.3 Information from Third Parties

bigg77 may receive information about you from third-party sources, including:

  • Payment processors and financial institutions confirming transaction details and verifying account ownership
  • Identity verification services providing age verification, address verification, and fraud detection screening
  • Marketing partners and affiliate networks through which you may have been referred to bigg77
  • Credit reference agencies and anti-fraud databases to prevent fraudulent activity and money laundering
  • Social media platforms if you choose to link your social accounts or share bigg77 content

2. How We Use Your Information

bigg77 processes your personal information for the following legitimate purposes:

2.1 Account Management and Service Delivery

  • Creating and maintaining your player account
  • Processing deposits, withdrawals, and financial transactions
  • Providing access to sports betting, casino games, slots, togel (Indonesian lottery), live dealer games, and other gambling services
  • Settling bets, calculating winnings, and crediting your account balance
  • Managing bonuses, promotions, and VIP loyalty program benefits
  • Responding to customer support inquiries and resolving disputes

2.2 Legal and Regulatory Compliance

  • Verifying your identity and age to ensure compliance with 21+ age restrictions
  • Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by international gaming regulations
  • Detecting, preventing, and investigating fraudulent activity, money laundering, collusion, and other prohibited conduct
  • Maintaining records for regulatory audits and legal proceedings
  • Complying with lawful requests from government authorities, law enforcement agencies, and regulatory bodies

2.3 Responsible Gaming and Player Protection

  • Monitoring gambling behavior to identify potential problem gambling patterns
  • Implementing deposit limits, loss limits, and session time restrictions you have set
  • Enforcing self-exclusion periods and preventing access during exclusion
  • Providing responsible gaming tools, reality check reminders, and educational resources
  • Intervening when concerning gambling patterns are detected

2.4 Marketing and Communications

  • Sending promotional emails, SMS messages, and push notifications about new games, bonuses, tournaments, and special offers
  • Personalizing marketing content based on your gaming preferences and activity history
  • Conducting customer satisfaction surveys and market research
  • Sending service-related communications, including account updates, security alerts, and policy changes

You may opt out of marketing communications at any time by adjusting your account preferences or clicking "unsubscribe" in promotional emails. Service-related communications are mandatory and cannot be opted out of while you maintain an active account.

2.5 Platform Improvement and Analytics

  • Analyzing usage patterns to improve website functionality, user interface, and customer experience
  • Testing new features, games, and promotional campaigns
  • Identifying technical issues and optimizing platform performance
  • Conducting statistical analysis and generating aggregate reports (anonymized data only)

3. How We Share Your Information

bigg77 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under strict confidentiality agreements:

3.1 Service Providers and Business Partners

  • Payment Processors: Banks, e-wallet providers, and payment gateways that facilitate deposits and withdrawals (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja)
  • Gaming Providers: Third-party game developers and live casino studios whose games appear on our platform
  • Identity Verification Services: KYC/AML verification providers that confirm your identity and screen for fraud
  • IT Infrastructure Providers: Cloud hosting services, data storage providers, cybersecurity firms, and technical support vendors
  • Customer Support Platforms: Live chat software, email service providers, and CRM systems
  • Marketing and Analytics Partners: Email marketing platforms, analytics tools, and advertising networks (anonymized data only)

3.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, regulatory bodies, and courts when required by law, court order, or regulatory request, or when necessary to:

  • Comply with legal obligations and licensing requirements
  • Investigate suspected illegal activity, fraud, or Terms & Conditions violations
  • Protect the rights, property, and safety of bigg77, our players, or the public
  • Enforce our Terms & Conditions and pursue legal remedies

3.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy proceedings involving bigg77, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and prominent website notice before your data is transferred and becomes subject to a different privacy policy.

4. Data Security

bigg77 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

  • Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption—the same security standard used by major banks worldwide
  • Secure Storage: Personal data is stored on encrypted servers located in secure data centers with physical access controls, surveillance, and 24/7 monitoring
  • Access Controls: Employee access to personal data is restricted on a need-to-know basis with multi-factor authentication and activity logging
  • Firewall Protection: Advanced firewalls and intrusion detection systems protect against unauthorized network access
  • Regular Audits: Independent security audits and penetration testing identify and address vulnerabilities
  • Staff Training: All employees receive data protection training and are bound by confidentiality obligations

Despite our comprehensive security measures, no internet transmission or electronic storage system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and promptly notifying us of any suspected security breach.

5. Data Retention

bigg77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

  • Active Accounts: Personal data is retained for the duration of your account activity plus the retention periods specified below
  • Closed Accounts: After account closure, we retain transaction records, identification documents, and communication logs for a minimum of 5 years to comply with anti-money laundering regulations, tax laws, and licensing requirements
  • Marketing Data: Marketing preferences and promotional communication history are retained until you opt out or for 7 years from last contact, whichever is shorter
  • Disputed Transactions: Records related to disputes, complaints, or legal proceedings are retained until resolution plus 7 years

After retention periods expire, personal data is securely deleted or anonymized beyond recovery. Anonymized aggregate data may be retained indefinitely for statistical analysis and research purposes.

6. Your Privacy Rights

As a bigg77 user, you have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Correct inaccurate or incomplete personal information in your account
  • Right to Erasure: Request deletion of your personal data, subject to legal retention obligations
  • Right to Restriction: Request that we limit the processing of your data under certain circumstances
  • Right to Data Portability: Receive your personal data in a structured, machine-readable format
  • Right to Object: Object to processing of your data for direct marketing purposes
  • Right to Withdraw Consent: Withdraw consent for data processing activities based on consent (note: this may affect your ability to use bigg77 Services)

To exercise any of these rights, contact our Data Protection Officer at [email protected] with "Privacy Rights Request" in the subject line. We will respond within 30 days. Identity verification may be required before fulfilling requests.

7. Cookies and Tracking Technologies

bigg77 uses cookies and similar technologies to enhance user experience and analyze platform usage. Cookies are small text files stored on your device that remember your preferences and track your activity.

Types of Cookies We Use:

  • Essential Cookies: Required for core platform functionality, including login, account security, and transaction processing (cannot be disabled)
  • Performance Cookies: Collect anonymous usage statistics to improve website performance and identify technical issues
  • Functional Cookies: Remember your preferences, language settings, and customizations
  • Marketing Cookies: Track your interaction with promotional content and deliver personalized advertising

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent access to certain features. Third-party cookies from game providers and analytics tools are subject to those providers' privacy policies.

8. International Data Transfers

While bigg77 primarily serves Indonesian players, our service providers and data centers may be located in various countries. Your personal information may be transferred to, stored in, and processed in jurisdictions outside Indonesia that may have different data protection laws.

When we transfer data internationally, we ensure adequate safeguards are in place through standard contractual clauses, binding corporate rules, or other approved transfer mechanisms. All international transfers comply with applicable data protection regulations to ensure your information receives equivalent protection regardless of location.

9. Children's Privacy

bigg77 Services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. All accounts undergo age verification during the KYC process.

If we become aware that we have inadvertently collected data from a person under 21, we will immediately delete the account and purge all associated personal information. Parents or guardians who discover that a minor has created an account should contact us immediately at [email protected].

10. Changes to This Privacy Policy

bigg77 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any material changes will be prominently posted on our website and communicated via email to registered users at least 30 days before taking effect.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of bigg77 Services after policy modifications constitutes acceptance of the updated Privacy Policy. If you disagree with changes, you must discontinue use and close your account.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Team:

  • Email: [email protected] (Subject: "Privacy Inquiry")
  • Live Chat: Available 24/7 on our website
  • WhatsApp: +62 812 3456 7890
  • Mailing Address: bigg77 Data Protection Officer, https://bigg77.cam

We are committed to addressing your privacy concerns promptly and transparently. Most inquiries receive a response within 48-72 hours.

Your Trust Matters: At bigg77, we understand that sharing personal and financial information requires trust. We are committed to maintaining the highest standards of data protection and transparency. Your privacy is not just a legal obligation—it's a core value that guides everything we do.

Summary: What Data We Collect and Why

Data Category Purpose Legal Basis
Identity & Contact Info Account creation, verification, communication Contractual necessity, legal compliance
Financial Information Process transactions, prevent fraud Contractual necessity, legal compliance
Verification Documents KYC/AML compliance, age verification Legal obligation
Betting & Gaming Activity Service delivery, responsible gaming monitoring Contractual necessity, legitimate interest
Technical & Usage Data Platform improvement, security, fraud prevention Legitimate interest
Marketing Preferences Promotional communications, personalized offers Consent (opt-in)

256-Bit SSL Encryption

All data transmissions are protected by bank-grade encryption technology, ensuring your information remains confidential during transfer.

Secure Data Centers

Your personal information is stored on encrypted servers in facilities with 24/7 monitoring, physical security, and disaster recovery systems.

Identity Verification

Mandatory KYC procedures prevent underage gambling, identity theft, and fraudulent account creation, protecting both you and the bigg77 community.

No Data Selling

We never sell your personal information to third parties. Your data is used exclusively for bigg77 Services and legal compliance.

Your Privacy Rights

Access, correct, or delete your personal data at any time. We respect your control over your information and respond to requests promptly.

Transparent Practices

We communicate policy changes clearly and give you notice before updates take effect. No hidden data practices or unexpected surprises.

Questions About Your Data?

Our Data Protection Team is available 24/7 to answer your privacy questions, help you exercise your data rights, or address any security concerns. We're committed to transparency and responsiveness.